AFTER-SALES SERVICE

Lifecycle support for reliable production.

From installation planning to maintenance and spare-parts coordination, DILOYA supports your equipment through every stage of its working life.

Project-specificSupport based on your machine, material and site conditions.

Remote & on-siteFlexible assistance according to the issue and project needs.

Lifecycle recordsDocumentation helps teams operate and maintain equipment correctly.

Parts coordinationClear identification and supply support for required components.

COMPLETE SERVICE COVERAGE

Eight service areas, one continuous support system.

Each service stage is connected, helping customers move from delivery to stable operation and long-term equipment care.

Site preparation, equipment positioning, utility requirements and installation checks are reviewed against project documentation.

Hydraulic, electrical, control and safety functions are checked before trial operation and production handover.

Practical guidance covers startup, shutdown, operating sequences, safety points and daily inspection routines.

Maintenance schedules and inspection points help reduce avoidable wear and keep the equipment in stable condition.

Photos, videos, operating data and alarm information help our engineers assess issues and recommend the next action.

When remote support is not sufficient, project-specific field assistance can be coordinated for inspection and repair.

We help identify suitable components from machine information and coordinate parts preparation, packing and delivery.

As production needs change, we can assess practical improvements to controls, feeding, handling and system configuration.

SERVICE WORKFLOW

01
Submit the request
Share the machine model, serial number, operating condition and a clear description of the issue.
02
Technical assessment
Our service team reviews the information, identifies likely causes and confirms what additional checks are needed.
03
Support plan
We provide practical next steps through documents, remote guidance, parts coordination or on-site service.
04
Resolution & follow-up
After the action is completed, key findings and maintenance recommendations are recorded for future reference.

PREPARE YOUR REQUEST

Providing complete machine and operating information makes technical assessment more accurate and efficient.

Let's Figure Out The Best Solutions!

Share your material, target hour capacity and other requirements. Our engineering team will reply with a suitable solutions.